Good to know
Refund policy
If something is not right, tell us. This is how refunds work and how they affect your access.
Draft for owner review. This copy is a starting point written for the first version of the site. It has not been reviewed by a lawyer. The owner should review and adapt it before launch.
Digital products
Because files are delivered immediately, downloads are generally non-refundable once you have downloaded them. If a file is faulty or not as described, contact us within 14 days and we will replace it or refund you.
Courses
You may request a refund within 14 days of purchase if you have completed less than 25% of the course. Draft default for owner review.
Coaching
Coaching refunds follow the cancellation policy.
What happens to your access
- Full refund: access to the related download or course is removed. Signed download links stop working immediately.
- Partial refund: access is kept unless the owner decides otherwise and says so in the refund notice.
- Disputed payment (chargeback): access is suspended while the dispute is open, and restored if the dispute is resolved in our favour.
How to ask
Use the contact page and include the email on your order. Refunds go back to the original payment method and may take several days to appear.